Ordering and Products

Q: What kind of products does Mirycal sell?

A: Mirycal specializes in high-quality shoes. Our collection includes a variety of styles for different occasions, all designed for comfort and durability.

Q: How do I know what size to order?

A: We highly recommend referring to the size guide available on each product page. Shoe sizing can vary between styles, so checking the specific measurements will help you find the best fit.

Q: What if an item I want is out of stock?

A: If a particular shoe size or style is currently out of stock, we often provide an option to sign up for an email notification on the product page. You'll be the first to know when it's restocked!

Q: Can I modify or cancel my order after placing it?

A: We process orders quickly, but we will do our best to accommodate requests. Please contact us immediately at contact@mirycal.com or call us at +1 (650) 748-9093 during business hours. Once an order has been marked as shipped, we cannot modify or cancel it.

Payments and Billing

Q: What payment methods do you accept?

A: We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as secure third-party payment options like PayPal, Shop Pay, Google Pay, and Apple Pay (availability may vary).

Q: What currency are your prices in?

A: All prices on mirycal.com are in United States Dollars (USD).

Q: When will I be charged for my order?

A: Your payment method will be authorized upon placing the order, but you will only be fully charged once your order has been prepared for shipment.

Q: Is my payment information secure?

A: Absolutely. We use Secure Socket Layer (SSL) technology to ensure all payment data is encrypted. We do not store your full credit card details on our servers; all transactions are handled by PCI-compliant payment processors.

Shipping and Delivery

Q: Where does Mirycal ship to?

A: At this time, Mirycal only ships within the United States (USA). We currently do not offer international shipping.

Q: What are your shipping options and times?

A: We offer two main options:

  • Standard Shipping: Estimated 6-8 business days after processing.

Q: How long does it take to process an order?

A: Orders are typically processed within 1-2 business days (Monday – Friday, excluding holidays). You'll receive a shipping confirmation email with a tracking number once your order is on its way.

Q: How can I track my order?

A: Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website. Please allow up to 24 hours for the tracking information to become active.

Returns and Exchanges

Q: What is your return policy?

A: We offer a 30-day return policy. You may return your unworn shoes in their original, undamaged packaging within 30 days of the delivery date for a full refund. Please review our full Returns & Refund Policy for all eligibility details.

Q: Are returns free?

A: Customers are responsible for the cost of return shipping. If an item is confirmed defective or damaged, we will cover the return shipping costs.

Q: How long does it take to get a refund?

A: Once we receive and inspect your return, we will process the refund to your original payment method within 10 business days. The exact time it takes to post to your account depends on your bank.

Q: How do I make an exchange?

A: The fastest way to get a new size or color is to follow the "return and repurchase" method: return the original item for a refund and place a new order for the correct item on our Site.

Contact Information

Q: How can I contact Mirycal customer support?

A: You can reach us during our business hours, Monday – Friday, 08:00 – 18:00 (Eastern Time):

  • Phone: +1 (650) 748-9093

  • Email: contact@mirycal.com

  • Address: 1317 Edgewater Dr #1552, Orlando, FL, 32804, USA